Payment and shipping

Shipping
  • We offer free worldwide shipping to all our customers (Current as of 2026).
  • Standard orders are shipped within 24 hours of payment. Custom-made timepieces are shipped upon completion, which typically takes 2–8 weeks. International delivery times range from 3 to 60 days, depending on the destination country. Once your order has been dispatched, we will provide you with a tracking number. 

Payment
  • You can pay directly on our website via debit or credit card. For payments from individuals or legal entities via PayPal, we will issue a formal invoice.
  • If you wish to order a custom-made timepiece, please select the model closest to your requirements and enter your request in the "Comments" field. You may place this order without an immediate payment; we will contact you to finalize the details and send an invoice.
  • For additional questions, please contact us via email at info@zlatoustwatch.com or through Telegram at t.me/agatwatch. English-speaking phone support is also available upon request.