Warranty

The watches with AGAT-3801 and Miyota-8215 movements are covered by a 3-year warranty. The watches with Vostok 2415 movements carry a 1-year warranty. The warranty period is calculated from the date of sale to the customer. If the date of sale cannot be established, the period will be calculated from the date of manufacture.

Warranty service is provided upon presentation of the documents confirming the fact and date of purchase. In the absence of such documents, the burden of proving the purchase date, including the provision and terms of the warranty, falls upon the consumer as stipulated by current law.

The warranty does not cover any damage to any part of the watch resulting from incorrect use of the watch or from failure to observe the operating, storage or transportation rules. If your timepiece requires service during the warranty period, contact the official ZWF service center and describe the problem. Subsequently, the watch should be sent to the indicated address for repair. Please note that shipping fees are the customer's responsibility. Warranty service is performed exclusively at the manufacturer's facility or at ZWF-accredited service centers. The warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by the ZWF.

Pre-repair diagnostics of the watch are provided free of charge and take 3 to 5 business days. In the event of a fault covered by the warranty, we will repair or replace any faulty parts free of charge within 14 days and reimburse the transportation costs. The exact repair time is determined individually by the service center, depending on the complexity of the work.

In the event of a warranty repair, the original warranty period for the timepiece will be extended by the duration of the repair process. If repair is required outside of the warranty, you will be notified of the charges required prior to any work being done on your timepiece.

Service center of the Zlatoust Watch Factory:
Russia, Zlatoust
Lenina Street 2, office 11
t.me/agatwatch
zhz.otk@gmail.com